There are three main ways to get in contact with a representative of our support team.
1. Submit a ticket from the FAQ Page, Contact Page, or Help Widget.
2. Submit a ticket from the Help Portal (where all help articles are located)
3. Submit a ticket in our Discord Server.
Steps to submit a ticket from the FAQ Page, Contact Page, or Help Portal:
1. Click on "Create a Ticket" or "New Support Ticket".
2. Fill out all required or requested information.
3. Submit your ticket.
4. Wait for a support team member to respond.
Ensure you look through our help articles before contacting support.
Steps to submit a ticket from the Help Widget:
1. Click on the
icon, which will pop up with a list of articles.
2. Search something up for custom results, if none appear you can create a ticket by clicking "Contact Us" at the bottom.
3. Fill out all required or requested information.
4. Submit your ticket.
5. Wait for a support team member to respond.
Ensure you look through our help articles before contacting support.
Steps to submit a ticket from our Discord Server:
1. Finish verification of any kind if you haven't already, then find the channel #support-topics.
2. Choose which one is best for your case, and hit the emoji to open a ticket.
3. Wait for a support team member to respond.
Ensure you look through our help articles before contacting support.
Serious abuse, spam, or harassment of support tickets / members will result in a blacklist and ban from the main game.
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